Frequently Asked Questions related to billing


Do you have a question about your invoice? Then this is exactly the right place for you. In the FAQs below you will find the answers to the most frequent customer questions. If you cannot find the answer you are looking for, please send us your enquiry using the form including your customer and invoice number.

Our partners in Accounts Receivable Management: 


Our partner swissbilling has taken over the management of accounts receivable for the majority of our products and services in the form of factoring. Invoices from swissbilling include our services. Please contact swissbilling if you have any questions about reminders, instalments, payment deferrals and account statements.

You can contact swissbilling at: – Self-service portal
Tel.: 0800 86 80 86


We work with the service provider EOS in the area of debt collection. They take care of collecting our overdue debts. If you have any questions about a payment request from EOS, please contact EOS.

You can contact EOS at:
Tel.: +41 58 411 93 00