Frequently Asked Questions


Questions regarding the company profile

I would like to update my company profile on local.ch. How can I do this?

You can update your details in the local.ch customer center

Data printed in the telephone directory (company name, owner, address and contact details) is subject to certain quality standards and is reviewed before being published. You can use the contact form to inform us of any changes you wish to make.

Have you forgotten your password?

You can reset it and create a new password using the ‘I have forgotten my password’ function. If your email address is not registered, please contact us


The product description for my advertising contains an incorrect address. How can I change this?

The address in the product description relates to the placement of your product (secondary office, branch, etc.) in our directories. This does not necessarily have to be the head office or private address.

More questions regarding the company profile
Questions related to billing

My billing address is out of date or incorrect. How can I change this?

You can update your details in the local.ch customer center. Or you can contact us via the contact form


Why don't I receive a combined bill for my advertising and my listings on local.ch and/or search.ch?

Listings are billed for the period 1 January to 31 December, while advertising products are billed at the time your advertising is published.


The amount stated on my bill for local.ch and/or search.ch advertising does not tally with the amount on the contract. What is the reason for this?

The prices listed on the contracts are always net prices. VAT is also shown on this bill.


I have a contract for several advertising products. Why don't I receive a bill for the total amount of all my local.ch and/or search.ch advertising products?

As we bill our services by product and not by contract, you will receive multiple bills. The reason for this is that the publication dates for your products may vary and we bill each product at the time of publication.


The product description for my advertising contains an incorrect address. How can I change this?

The address in the product description relates to the placement of your product (secondary office, branch, etc.) in our directories. This does not necessarily have to be the head office or private address.


Four years ago I signed a three-year contract for ads. The three-year period expired last year. Why have I received a bill for my advertising?

Contracts for ads in our printed directories are not concluded per year but rather per issue. This means that your ad is published in three book issues. The bill you have received is for the third and final issue.


I have received a bill for an advertising product. I do not wish to have this advertising product next year. Do I have to cancel it myself?

As a general rule, contracts are automatically terminated on expiry of the contract term and do not have to be cancelled by you. Advance termination before the expiry of the agreed contract term is only possible in exceptional circumstances. In such cases, please send your cancellation request together with the relevant supporting documentation to Swisscom Directories AG, Customer Services, Förrlibuckstrasse 60/62, P.O. Box, 8021 Zurich


I signed a contract for an advertising product several weeks ago. Why have I only just received the bill?

The bill is only sent once your chosen product has been published in our directories.


My Swisscom invoice contains an item from localsearch that I do not recognise. It is labelled ‘Invoicing local.ch’. What does this mean?

We charge an annual publication fee for your subscribed, chargeable entries. As a Swisscom customer, you have the advantage of paying these charges via your telephone bill. If you would like a separate, additional invoice in the future or would like to view details of the billed services, please feel free to contact us.

 

I have received an invoice from localsearch and cannot settle it with a single payment. What are my options?

We offer you the option of paying our bills in several instalments. The following requirements must be met for a successful application:

  • The total invoice amount is at least CHF 500
  • One instalment must be at least CHF 200
  • Maximum 6 instalments possible
  • There are no outstanding invoice amounts from localsearch at EOS Schweiz AG

You can contact us about payment options at this link. After we have reviewed your request, you will receive a form to sign. Please return this using the enclosed envelope. Finally, you will receive the payment slips for the instalment payments.

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Question regarding address book fraud

I received a doubtful offer from a dubious classified directory provider. How do I proceed?

Companies repeatedly become victims of address book fraud because they do not read the forms they receive accurately. Because if you sign and return these forms without thought, you have unintentionally concluded a contract with costs. Find out here how you should react (Article in German).

Questions regarding the merger of local.ch and search.ch

What benefits can customers expect now that local.ch and search.ch are combined under the umbrella of Swisscom Directories AG?

As a customer, you will receive the optimal service for your needs from a single source. This means you can achieve the maximum advertising reach – i.e. the largest possible number of potential customers. The merger enables us to streamline all of our advice into a single source and minimises the time involved for you as a customer.

I am currently a local.ch and/or search.ch customer. What does this mean for me at this point?

Your personal customer adviser will offer you products from both platforms to provide you with the service that best suits your needs. This means that being a customer of a particular platform will make no difference to the customer support you receive.


When I make changes to my entry on local.ch or search.ch, will they be carried over onto the other platform?

Yes. If you edit an entry, we will take on these changes across both platforms.


I concluded a contract with local.ch or search.ch in the past. Will this still be valid once local.ch and search.ch are merged under the umbrella of Swisscom Directories AG in July 2015?

Yes. Contracts concluded previously to this date will remain unaffected by the merger.

 

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