Frequently Asked Questions

Questions related to billing

 

Have you received an invoice from us with the same invoice number twice?

If so, we would like to apologise formally. Due to a system change, there have unfortunately been repeated errors in sending the invoices. We ask you to pay only one of the invoices - no matter which one - and to destroy the other. We assure you that we will do our utmost to avoid such mistakes in the future.


My billing address is no longer current or is incorrect. How can I change this?

Please contact us using the contact form and indicate your customer number if possible.


The amount on the invoice doesn’t match the amount in the contract – why is this? 

The prices in our contracts are always net prices. The invoices we send you also show VAT.

 

I have a contract for several advertising products. So why don’t I receive just one invoice with the overall total of all of my advertising products at local.ch and/or search.ch?

The reason for this is that the activation dates for your products may vary and we invoice you for the product depending on when it was activated/published.


My contract for advertisements has finished – why am I still receiving an invoice for my advertisement?

Contracts for advertisements in our printed directories are not concluded for each year, but for each edition. This means that your advertisement is published in three volume editions. The invoice you have now received covers the third and last volume edition.

 

I’ve received an invoice for an advertising product. I won’t want this advertising product next year. Do I have to cancel it separately?

Click here for the General Terms and Conditions for your product. If you wish to cancel, please send a letter of cancellation to us at Swisscom Directories AG, Customer Service, Förrlibuckstrasse 60/62, P.O. Box, 8021 Zurich, or use the contact form. Please state your customer number in the letter/form.


I signed a contract for an advertising product several weeks ago. Why have I only just received the bill?

The bill is only sent once your chosen product has been published in our directories.

 

I’ve received an invoice from Swissbilling – is that correct?

In spring 2020, our partner swissbilling took over debtor management for the majority of our products and services in the form of factoring. The invoice from Swissbilling includes our services, please settle it.

 

I’m having difficulty making payments – what are my options?

You can apply for an instalment plan or deferment of payment via E-Mail localsearch@swissbilling.ch.

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Questions regarding the company profile


I would like to update my company profile at local.ch. How do I do this?

You can change your details in the local.ch customer center. Your changes will be approved once the quality standard has been checked. If you cannot make a change yourself, you can use the contact form to tell us what you would like to have changed.


Have you forgotten your password?

You can reset it and create a new password using the ‘I have forgotten my password’ function. If your email address is not registered, please contact us

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Questions regarding renovero


I’m a renovero customer. Why am I receiving my product on an invoice featuring the localsearch logo?

As renovero has been part of localsearch since 2020, we have standardised the invoicing process and now only send you one invoice containing all of your localsearch products. The payment schedule you requested has not changed.

 

I’m a renovero customer. What has that got to do with localsearch?

localsearch, or Swisscom Directories AG, acquired renovero in spring 2020. However, your contact partner remains renovero. All functions can still be accessed via renovero.ch.

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Question regarding address book fraud


I received a doubtful offer from a dubious classified directory provider. How do I proceed?

Companies repeatedly become victims of address book fraud because they do not read the forms they receive accurately. Because if you sign and return these forms without thought, you have unintentionally concluded a contract with costs. Find out here how you should react (Article in German).

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Questions regarding the merger of local.ch and search.ch


What benefits can customers expect now that local.ch and search.ch are combined under the umbrella of Swisscom Directories AG?

As a customer, you will receive the optimal service for your needs from a single source. This means you can achieve the maximum advertising reach – i.e. the largest possible number of potential customers. The merger enables us to streamline all of our advice into a single source and minimises the time involved for you as a customer.


I’m now a customer of local.ch / search.ch. What does that mean for me now?

Your personal customer advisor will present products from both platforms to you and offer you something that best meets your needs. As such, in terms of customer care, it doesn’t matter which platform you are a customer of now.

 

If I make changes to my entry at local.ch or search.ch, will the changes then also appear on the other platform?

Yes.

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