Here you will find the most important answers about localsearch, including general information about our company, how to get in touch, what a consultation involves, and why professional digital marketing is essential for SMEs and independent businesses.
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localsearch is the leading online marketing partner for Swiss SMEs and independent businesses. With digitalONE and advertiseONE, localsearch offers two powerful solutions that help businesses strengthen their competitiveness in the digital age.
With digitalONE – the all-in-one package for modern online marketing – localsearch helps businesses to get found online, attract new customers and build long-term customer loyalty.
digitalONE combines automated visibility, a professional online presence, a website, a webshop, an online booking tool, reputation management and tools for customer communication – simple, efficient and with personal guidance. advertiseONE delivers maximum reach and measurable results with data-driven online advertising campaigns on Google, Meta and other platforms.
localsearch harnesses the power of AI: Artificial intelligence supports customers with content creation, automation and optimisation of their digital marketing. AI-based assistants help SMEs to work more efficiently, save time and further improve the quality of their digital presence – for even greater online marketing impact.
With local.ch and search.ch, localsearch operates and markets Switzerland’s most widely used directory and booking platform. The brand portfolio also includes renovero, the leading Swiss platform for tradespeople, Localcities, the platform for municipalities and associations, and the industry comparison service Vergleich CH.
Swiss SMEs get everything they need for digital success from localsearch – from a single source or in a package at fair prices. All of it tailored to their individual needs. This is ensured by personal, individual advice from 300 field consultants across Switzerland.
localsearch is a brand of Swisscom Directories AG, which is 100% owned by Swisscom AG.
Over 400,000 SMEs trust localsearch. As a reliable partner, we keep our promises: Switzerland increasingly operates online, as shown by the results of the “SME Digital Pulse 2025” study by localsearch and the Lucerne University of Applied Sciences and Arts (HSLU). To be successful, SMEs need to be where their customers are – on the Internet, from search engines to AI platforms and social media.
localsearch operates the five online platforms local.ch, search.ch, anbieter-vergleich.ch, localcities.ch and renovero. local.ch is Switzerland’s largest booking platform. search.ch is the Swiss information portal and search engine for business, people, timetable, weather and map information. anbieter-vergleich.ch is a platform for comparing providers across sectors. The localcities.ch platform helps municipalities and associations build a strong online presence. renovero is Switzerland’s largest platform for tradespeople, where clients publish projects and qualified tradespeople can submit suitable offers.
Our digital marketing consultants understand the needs of SMEs inside out. During the consultation, they use our own “Digital Status Checker” tool to analyse customer needs and present the best-fit products from our digital marketing portfolio. The offer is then submitted to customers for signature by email or directly on site, as preferred. Depending on the product selected, details are clarified, key information is exchanged and the next steps agreed during the onboarding call. localsearch then creates the ordered products. Finally, the ordered measures are made available online or, depending on the product, finalised jointly with the customer in a meeting.
For questions and requests, Customer Service is available via the contact form in the Customer Centre, by phone (0800 86 80 86) or via the localsearch Customer Centre app (Apple App Store, Google Play Store). The answers to the most frequently asked questions can be found directly on the website.
Our digital marketing consultants receive regular training and are familiar with the latest technologies, trends and best practices for the online presence of SMEs. Their objectives are geared towards long-term, trust-based and successful customer relationships.
If you are dissatisfied with a localsearch product or service, there are several ways to raise the issue and find a solution:
First, contact your personal consultant at localsearch and explain your concern – in most cases, our customers’ concerns are usually clarified quickly.
Alternatively, our Customer Service can be contacted via the Customer Centre, by phone 0800 86 80 86 or via the localsearch Customer Centre app (Apple App Store, Google Play Store).
During the consultation, the digital marketing consultants from localsearch analyse the customer’s needs and present suitable products from our digital marketing portfolio. Customers then receive the offer to sign, by email or directly on site, as preferred. By signing the offer, customers enter into a contract with localsearch and thus also accept the General Terms and Conditions (GTC).
The contract term can be selected by the customer and is agreed upon when they accept an offer or contract presented by localsearch. Further information on contracts is available in the Customer Centre.
Contracts may be cancelled in writing at the end of the agreed contract period. The contract is binding for both parties for the duration of the agreed term.
In justified cases, we show goodwill with regard to contract termination. Each case is assessed individually.
Today, digital competitiveness is a key factor in business success. According to a study “SME Digital Pulse 2025” by localsearch and the Lucerne University of Applied Sciences and Arts (HSLU), 82% of the Swiss population want to find information about SME services online, yet only 36% of Swiss SMEs have their own website. In addition, 77% of customers want to book services directly online, something currently offered by only 3% of SMEs.
With digitalONE, localsearch offers an attractive all-in-one solution: a digital marketing package that helps SMEs become visible, bookable and active online – from online presence in AI assistants such as ChatGPT to appointment booking and responses to online reviews.
Of course, many digital marketing measures can be carried out independently, but they are time-consuming, complex and constantly changing. Algorithms, platforms and customer expectations are constantly evolving. localsearch takes care of online marketing for SMEs, so they can focus on their core business, services and products. digitalONE is the package with all essential online marketing measures (online presence in search engines and AI assistants including ChatGPT, online appointment bookings, online reviews, website and online shop) for SMEs and independent businesses. This saves time, attracts more customers – and keeps them up to date in the digital world.
localsearch makes SMEs and independent businesses visible precisely where customers are searching – on Google, in online directories, on social media, in map apps, and increasingly in AI assistants like ChatGPT.
With digitalONE, localsearch provides a complete solution with all key online marketing measures for SMEs and independent businesses:
Yes. localsearch ensures that businesses are easy to find on Google and all other important search engines. We create or optimise your Google Business Profile entry, improve your search engine ranking (SEO) and automatically connect your business data with over 55 relevant online directories. Our product digitalONE is a comprehensive solution with coordinated online marketing measures that, together, offer our customers maximum visibility online.
Yes, digitalONE ensures that all important business data (address, opening hours, description, images, etc.) is published uniformly, correctly and up to date in the most important search engines and directories. This broad and consistent database is essential for AI tools and generative engines to provide accurate information about a company.
According to the study “SME Digital Pulse 2025”, 77% of customers would like to book or order services and products directly online – easily, quickly and at any time. localsearch offers suitable solutions for this. The “Clients & Bookings” module is part of the digitalONE package. This allows SMEs to manage customers, bookings and appointments, invoices, quotes, and more. The business becomes bookable 24/7, customers enjoy a modern service and SMEs save time and stress.
For customers with specific needs, two standalone products are available: MyCOCKPIT for digital appointment booking and customer management and MyLOCALINA for online table reservations in restaurants.
Yes, a website is included in the digitalONE online marketing package. SMEs receive a professional website optimised for mobile. The custom website tailored to the business can be updated at any time and expanded with additional modules.
Customers who are only interested in a website can purchase one via the standalone product MyWEBSITE.
Because with localsearch, SMEs have an experienced Swiss partner at their side who understands their needs. This makes the digitalONE online marketing package a comprehensive and attractive solution for modern online marketing for SMEs.
Thanks to integration with other digitalONE modules, the website is automatically visible in online directories, on search engines like Google, in AI assistants like ChatGPT and on social media. This helps SMEs gain more customers without having to handle the technical maintenance themselves.
No. With advertiseONE, SMEs advertise not only on local.ch and search.ch, but also on many other relevant platforms – including Google, YouTube, Instagram, important Swiss online portals like 20min.ch, Blick.ch, and even Microsoft’s AI tool Copilot. advertiseONE combines reach and efficiency: Ads are shown automatically wherever our customers’ target audience is active online. This increases visibility and attracts new customers for SMEs, and allows them to make optimum use of their advertising budget.
With advertiseONE, SMEs can secure exclusive ad placements – precisely where millions of users search daily for businesses, services and offers. Our customers’ ads are targeted to relevant industry and regional environments, run automatically on Google, Bing and even AI platforms like Copilot, ensuring maximum visibility to a ready-to-buy audience. Our customers benefit from comprehensive, professionally managed online advertising – locally, regionally and nationally.
Yes. A webshop is part of the digitalONE online marketing package from localsearch. This enables SMEs to sell their products 24/7. They can manage their product range themselves, process payments securely, and process orders centrally. Depending on their needs, SMEs can use the webshop included in the basic package or expand it with a broad range of additional features.
For customers who only want their own online shop, we have developed the standalone product MyCOMMERCE.
local.ch and search.ch are Switzerland’s leading directory platforms. A business entry on these platforms significantly improves online visibility. Entries in these directories are also an important factor for SMEs to be indexed as trusted providers by search engines like Google. This aspect is also key when optimising the online presence of SMEs, so that they appear in responses from AI chatbots including ChatGPT.
Yes. The digitalONE online marketing package ensures that business information for SMEs is automatically published in all major search engines such as Google, Bing, Google Maps, Apple Maps, etc. This way, SMEs can be found online by potential customers. In addition, with digitalONE, SMEs receive a professional and search engine-optimised website.
With digitalONE, our customers’ business details such as opening hours or services are published automatically on 50+ relevant search engines such as Google, Apple Maps, Bing, local.ch or search.ch, as well as on social media, AI platforms and navigation systems. Your information is always accurate, up-to-date, consistent and professional.
You can find answers to this in our Customer Centre under “Contract”.
You can find answers to this in our Customer Centre under “Billing”.
You can find answers to this in our Customer Centre under “Product-related questions”.
Please take a look at our Customer Centre. If you wish, you can also submit your question via the Contact form. We will reply as soon as possible.
Contact your personal consultants at localsearch or contact our customer service via the Customer Centre, by phone at 0800 86 80 86 or the localsearch Customer Centre app (Apple App Store, Google Play Store).